Introduction

Thank you for choosing to play our skill-based game. At Big Win Bingo, managed by VOLCANO TECHNOLOGY ADVERTISING LIMITED, we strive to create an engaging and rewarding experience for all our users. Your trust is important to us, and we are committed to safeguarding your personal information while providing you with the highest quality gaming experience.

This Privacy Policy outlines our practices regarding the collection, use, and disclosure of the information we receive when you use the Big Win Bingo app. It is designed to help you understand what data we collect, why we collect it, how we use it, and the choices we offer, including how to access and update information. Our goal is to be transparent about our practices so that you can make informed decisions about the use of your personal information.

Information We Collect

To enhance your experience and provide you with personalized services, we collect various types of information when you interact with our Big Win Bingo app. Below, we detail the categories of information we gather:

Technical Information:

Location Data: We collect precise location data through GPS to determine if our services are accessible in your area, as required by law.
Device and Network Information: On iOS devices, we access system settings, device identifiers (such as IMEI and advertising IDs), and network information (like Wi-Fi or mobile network data). This helps us to optimize the app’s functionality and tailor our services to your device's capabilities.

Social Network Information:

We collect specific information about how you use and interact with your device, the Software and Services, and other applications to deliver personalized content and services to you. This includes providing targeted advertisements based on your interests from us or our partners and enhancing the quality and functionality of the Software and Services. We track details such as your usage patterns of the internet browser and search functions in applications, your engagement with the content and advertisements we offer, and your responses to them, as well as your activity on social networks via the Software and Services.

Registration and Support Information:

Account Details: We collect information such as your email address when you register with us. This information is essential for account management and to provide you with service notifications and support.
Support Interactions: When you contact our support team, we collect the information you provide during the interaction. This enables us to address your issues and improve our services.

User Interactions and Preferences:

Gameplay Data: We track your in-game activities and preferences to provide a tailored gaming experience. This includes monitoring your progress, preferences for in-game features, and interaction patterns.
Customization Settings: Your choices and settings within the app, such as sound settings, notifications preferences, and visual themes, are collected to maintain your preferences each time you log in.

Use of Collected Information

At Big Win Bingo, we utilize the information collected from you in various ways to enhance your gaming experience and offer services tailored to your interests. Here’s how we use your information:

Service Provision:

Game Functionality: We use the technical and user interaction data to ensure the game functions properly on your device. This includes adjusting the game to suit the performance capabilities of your device and resolving any technical issues that may arise.
Customization: Your gameplay data and preferences help us to customize your in-game experience. This allows us to adjust game difficulty, provide customized challenges, and remember your settings between sessions.

Communication with Users:

Updates and Announcements: We use your registration information, specifically your email address, to send you important updates about the game, such as new features, special events, or offers.
Support Services: When you seek help from our support team, we use the information you provide to respond effectively and address your concerns. This communication is crucial to maintain your satisfaction with our services.

Advertising and Marketing:

Targeted Advertising: By analyzing your social network information and in-game behavior, we tailor advertising to match your interests. This makes the ads you see more relevant and interesting to you.
Promotional Offers: We occasionally send promotional emails or messages within the app about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
Market Research: We also use collected data for market research purposes to gauge user trends and preferences which helps us develop better content and services.

Information Sharing with Third Parties

At Big Win Bingo, we are committed to maintaining the trust you place in us. We share information with third parties only under the following circumstances:

Legal Requirements:

Compliance and Enforcement: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process. We may also share information to protect the rights, property, or safety of VOLCANO TECHNOLOGY ADVERTISING LIMITED, our users, or others as required or permitted by law, including meeting national security or law enforcement requirements.

Third-Party Service Providers:

Operational Support: We engage various service providers who perform functions on our behalf. These include hosting and maintenance, error monitoring, debugging, performance analysis, and customer service activities. We only provide these service providers with the information necessary to perform their designated functions, and they are obligated not to disclose or use the information for other purposes.
Payment Processing: Information necessary to process payments, such as your payment card details, is shared with financial institutions or payment processing services like PayPal, CashApp, Visa, and Mastercard. This sharing is essential for completing transactions requested by you within our app.

Partners and Affiliates:

Strategic Partnerships: We may share your information with our partners and affiliates to provide joint content and services (like registration, transactions, and customer support), to help detect and prevent potentially illegal acts, and to guide decisions about products, services, and communications. Partners will use this information to send you marketing communications only if you have requested their services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Third-Party Links

External Sites Disclaimer:

In an effort to provide you with enhanced value, Big Win Bingo may include third-party links on our app. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our app and welcome any feedback about these sites.

When you click on one of these links, you are leaving the Big Win Bingo app and entering a website that VOLCANO TECHNOLOGY ADVERTISING LIMITED does not control. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Caution:

Always check the URL of the site you are visiting to confirm it is the correct site before entering any personal information.
Be aware that external sites may collect data or solicit personal information from you; therefore, we advise you to review the privacy policies of these sites before proceeding with any transaction.

Our inclusion of third-party links does not imply endorsement of the site, its contents, or any association with its operators.

Data Security

Security Measures:

At Big Win Bingo, we take the security of your personal data very seriously. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include, but are not limited to:

Encryption: We use strong encryption to protect sensitive information transmitted online. Similarly, we also protect your information offline; only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
Secure Servers: Your personal information is stored on secure servers that are protected against unauthorized access or intrusion.
Regular Audits: We conduct regular audits and continuous monitoring to ensure our security practices meet current standards and are effective in protecting your data.
Anomaly Detection: Our systems are equipped with anomaly detection technologies to identify and react to unusual activity that could indicate a security breach.

Data Breach Notification:

Despite our best efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, should a data breach occur, we are prepared to take the following steps to protect our users:

Prompt Notification: We will notify you via email and/or a prominent notice on our app, as soon as reasonably possible, and without undue delay, if we believe that your personal data has been compromised.
Transparency: We will provide you with clear information about what happened and what we are doing to resolve it.
Guidance: Depending on the nature of the breach, we may provide recommendations on how you can protect yourself from potential harm.
Cooperation with Authorities: We will work closely with the appropriate regulatory authorities to ensure that the incident is properly reported and handled.

Child Protection

Big Win Bingo is committed to protecting the privacy of children. The app is designed for users aged 18 and above. We do not knowingly collect, use, or disclose personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

Measures to Prevent Underage Use:

Age Verification: During the registration process, we require users to verify their age to ensure compliance with our age restrictions.
Monitoring: We regularly monitor the platform to identify and address any instances of underage use.
Parental Notification: If it comes to our attention that a child under the age of 18 has provided us with personal information, we will inform the child’s parent or guardian and remove the information from our systems.

User Rights and Choices

Access and Control of Personal Information:

Viewing and Updating: Users can view and update their personal information at any time by logging into their account settings on the app. We encourage users to update their information to keep it accurate and current.
Deletion: Users may request the deletion of their personal information by contacting our customer support. We will respond to such requests in a timely manner and delete your personal information, except where we are legally obligated to retain certain information.

Opt-Out Options:

Communications: You may opt out of receiving promotional emails from us by following the unsubscribe link provided in each email.
Targeted Advertising: Users can adjust their device settings to limit ad tracking or opt out of receiving personalized advertisements.

By providing clear guidelines and straightforward mechanisms for managing and protecting personal information, Big Win Bingo ensures that users maintain control over their privacy. We are dedicated to upholding these principles and providing a safe and compliant gaming environment.

International Data Transfers

Big Win Bingo operates globally, which means personal information we collect may be transferred to, stored, and processed in countries outside of your country of residence, including the United States. When we do transfer your personal information internationally, we ensure it is transferred in accordance with this privacy policy and as permitted by applicable data protection laws.

Safeguards:

Data Transfer Agreements: We use standard contract clauses approved by the European Commission or similar contractual clauses in other jurisdictions. This includes requiring all third parties to respect the security of your personal data and treat it in accordance with the law.
Privacy Shield Framework: Where applicable, we participate in the Privacy Shield Framework which requires us and our partners to maintain a mechanism to guarantee the transfer of data between the EU and the US meets the EU "adequacy" standard for data protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Notification to Users:

We will notify you of any changes to our privacy policy by posting the new privacy policy on the Big Win Bingo website or app. We will also highlight the changes in a prominent notice and adjust the "last updated" date at the top of this policy.

Contact Information

If you have any questions, concerns, or complaints about our privacy practices or this Privacy Policy, please contact us at:

Email: volcanotechnology@outlook.com

Feedback and Complaints Handling:

We take your feedback seriously and strive to address any complaints quickly and fairly. Should you have any concerns about the use of your personal information, please reach out to us using the contact details provided.

This privacy policy is effective as of [4/1/2024] and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.